905.886.2673 | Mon to Thurs: 8 - 7 | Fri: 8 - 5| Sat: 9 - 3| Sun: Private Pilates & Classes Only info@neurocore.ca


Neurocore’s COVID-19 Response to In-Clinic, In-Home & Virtual Rehab

Updated regularly as per government & public health agency standards.

Our pledge is to provide you with the same level of care and support that you have always received at Neurocore with an added measure of protection.  

We regularly update our safety & support measures to ensure that we are in compliance with IPAC & Public Health recommendations. This requires a change in our routines as well as in yours.  As such, your patience & cooperation of the measures below is highly appreciated.  

Effective as of June 28, 2021

Neurocore’s Staff Screening Protocol:

  • Each staff member is screened upon entry & exit for COVID-19 symptoms.
  • Each therapist working with clients, will be masked
  • Hand hygiene will occur consistently at entry, exit, before and after each treatment or handling of equipment.
  • Every treatment station is equipped with signage about cleaning, disinfecting, donning & doffing PPE.
  • Staff completed compliance training to ensure adherence to Public Health recommendations and review of Neurocore policy in line with Public Health Ontario.

Treatment Stations in response to Physical Distancing Recommendations: 

  • Specific steps for cleaning, disinfection and sanitation protocols are in effect at each treatment station. 
  • Sanitized stations will be marked with a sign “Ready to Use Sanitized Station”
  • All surfaces contacted during a session are disinfected after usage


  • All equipment available for use by clients are ones that can be sanitized & disinfected after each use then placed in a sanitized supply room.
  • All small pieces of equipment are stored in our sanitized supply room in sealed bins.

Reception Area:

  • Sneeze guards have been installed at the front desk.
  • All vinyl surfaces will be disinfected & sanitized routinely.
  • Hand sanitizers readily available. 

Cleaning Protocols:

  • Regular and frequent disinfecting protocols of all occupied areas and commonly touched surfaces will commence at least every 4 hours. 
  • Disinfection and deep cleaning of the entire premise 2 times/week.
  • All cleaning and disinfection products used at Neurocore align with the Ministry of Health recommendations and meet the safety guidelines required.


Client (and caregivers if applicable) Three-step Screening Protocol: 

  1. a) Before a treatment is booked, staff will conduct a screening process. We will:
  • Ask each client (and caregiver if applicable) a series of COVID-19 screening questions over the telephone.
  • Send you an initial email outlining all the screening steps discussed over the phone which will be emailed to you including your appointment time.
  • Via your response to this email confirm your appointment & agreement to active screening steps. 


  1. b) Upon arrival to the clinic, we will:
  • Ask you to call us from your car to be screened OR to wait outside our clinic underneath our clinic sign (facing West Beaver Creek) 
  • Sanitize your hands (and your caregiver’s if applicable).
  • Ensure you are wearing a mask (and that your caregiver is also wearing a mask if applicable).
  • Complete an active screening test: Conduct the hand hygiene process, provide you with a mask should you not have one, answer screening questions, take a temperature reading 
  • Escort you (and your caregiver’s if applicable) into the clinic to your designated prebooked treatment space. 

  1. c) After your session ends, staff will: 
  • Escort you (and your caregiver’s if applicable) out of the clinic.
  • Conduct a thorough sanitation and disinfection routine of your treatment station in preparation for our next client.

We know that everyone’s circumstances are different.  If you have any suggestions for how we can better support you, please let us know by emailing us at info@neurocore.ca.  Our Clinic Director, Carole Chebaro, will review every message with a promise to listen to your concerns, support your needs as much as possible, learn from your feedback and continually look for methods to navigate the measures in place respecting your personal circumstances while adhering to Public Health recommendations. 

Download our health and safety poster for an overview of these protocols.  

For more information on receiving In-clinic therapy at Neurocore, please email info@neurocore.ca or call us at 905.886.2673.

2) In-Home Therapy:

Much as our In-Clinic infection control measures, our staff will arrive at your home in PPE (personal protective equipment).  Each staff member must first pass screening prior to working with you.

For more information on receiving In-home therapy, please email info@neurocore.ca or call us at 905.886.2673.

3) Virtual or Telerehabilitation: 

Neurocore staff continue to offer Virtual/Tele-rehab as an alternative to in-clinic therapy.  

There are significant benefits to Virtual rehab such as: 

  • Providing you with access to high quality therapy via technology. 
  • Helping you maintain the hard work you have put into your therapy.
  • Connecting with you safely regardless of distance or location.
  • Scheduling flexibility to receive therapy at times that best suit your needs
  • Staying in touch in times of social isolation.
  • Answering any questions you or your family may have.
  • Saves you travel time.


How to set up a Virtual / Telerehab session:

  • We are using a secure and encrypted video software called Embodia for all virtual appointments. Embodia uses the Zoom Health platform which complies with HIPAA and PIPEDA (health privacy legislation).
  • We will ask you to download the Embodia app onto your phone, tablet, or computer.
  • After booking an appointment with your therapist, you will receive an invite link indicating your appointment date and time via e-mail. 
  • We will email you our Telerehab consent form along with a Confidential Client Intake form to complete if you are a new client.
  • We ask that you send us back your consent and intake form which will be added to your chart.
  • You will meet your therapist at the scheduled time and start an assessment process whereby your therapist will ask you questions and review personalized treatment methods within the comfort of your home.


Neurocore’s Virtual or Telerehabilitation services include but are not limited to

  • Personalized & Updated Exercise Programs: Delivered after booking an appointment with your therapist.  
  • Videos of exercises: Get exercises delivered to your inbox and complete at your convenience using a simple app called “Embodia” that we can help you set up in a few steps.
  • Reassessments using both verbal questions as well as reproduction of movements.
  • Communication with your therapist to share relevant updates. 
  • Questionnaire completion specific to your symptoms to track any changes objectively.
  • Support while receiving therapy can be arranged by speaking to your caregiver, family member or friend of your choice with your consent.
  • Immune system boosters by speaking to our nutritionist & arranging supplement delivery.
  • Meal planning to ensure your energy level and immunity are optimized. 
  • Utilize resources around your home to maximize self-management.
  • Tools and equipment options to support your continued physical health and safe participation in exercise such as – heart rate monitors, therapy balls, and the like.


For more information on Virtual/Telerehabilitation through Neurocore, please email info@neurocore.ca or call us at 905.886.2673.

Thank you for taking the time to review our COVID-19 Response.

Your Health Starts Here

 Thank you for entrusting us with your care.

Come on In


Mon: 8:00am - 7:00pm

Tues: 8:00am - 7:00pm

Wed: 8:00am - 7:00pm

Thu: 8:00am - 7:00pm

Fri: 8:00am - 5:00pm


Sat: 9:00am - 3:00pm

Sun: Private Pilates & Classes Only 



(905) 886-2673


(905) 886-2676




9140 Leslie Street, Unit 107
Richmond Hill, ON
L4B 0A9